Live Support Group
Deposits, withdrawals, verification, bonus credit, login problems and APK install errors. Agents work in English and Urdu around the clock.
Typical reply under 3 minutes t.me/bbxxyyz →Contact & support
For anything involving your account, your balance or a payment, Telegram is the fastest route — it reaches live agents in minutes, day or night. Use the form below for feedback about this site, corrections, or partnership enquiries.
Send us a message
We read every message. Please note we are an independent affiliate site — we cannot access accounts, release withdrawals or credit bonuses. For those, use the Telegram support group.
Direct channels
Pick the channel that matches what you need — it is consistently faster than a general enquiry.
News & Promotions Channel
Bonus codes, tournament schedules, new slot releases and official announcements when a dk999 new APK build goes live.
Announcements only t.me/yn_games →Editorial & corrections
Spotted a figure that is out of date, a broken link, or a claim you think is wrong? Use the form on this page with the subject "Report incorrect information" and we will check it.
Replies within 48 hours Use the contact form →Responsible gaming
To set a deposit limit, request a cooling-off period, or close an account, message the support group directly. Nobody will ask you to justify the request.
Confidential · No questions asked Message support privately →
What to expect
Typical response times
Indicative figures based on our own monitoring. Peak evening hours and weekends can run slightly longer on payment queries.
| Enquiry type | Best channel | Typical first reply | Availability |
|---|---|---|---|
| Deposit not credited | Telegram support | 2–5 minutes | 24/7 |
| Withdrawal delayed | Telegram support | 5–15 minutes | 24/7 |
| APK install problem | Telegram support | Under 5 minutes | 24/7 |
| Bonus or wagering question | Telegram support | 5–10 minutes | 24/7 |
| Account limits / self-exclusion | Telegram support | Under 10 minutes | 24/7 |
| Site correction or feedback | Contact form | Up to 48 hours | Business days |
| Partnership enquiry | Contact form | 2–5 business days | Business days |
Have your details ready
Include your registered mobile number, the approximate time of the transaction, the amount, and a screenshot of the payment confirmation. A message with all four is usually resolved in a single exchange.
Never share your password
No legitimate agent will ever ask for your account password or a one-time code. If someone contacting you does, they are attempting fraud — stop the conversation and report it in the official group.
Beware of impostor accounts
Only the two Telegram handles listed on this page are official. Accounts that message you first offering guaranteed wins, bonus unlocks or "account recovery" are not connected to the platform.
Before you write
Quick answers to common support questions
Wait five minutes first — mobile wallet confirmations occasionally lag behind the transfer itself. If it still has not appeared, message the support group with your registered number, the exact amount, the transaction time and a screenshot of the JazzCash or EasyPaisa confirmation.
Do not send a second deposit while the first is unresolved; that complicates the reconciliation.
The three usual causes are an unverified account, a name mismatch between your gaming profile and your payment account, and an active bonus whose wagering requirement has not yet been met. All three are visible in your account screen.
If none applies, support can trace the request directly by transaction reference.
Use the "Forgot password" option on the app login screen and reset it via one-time password to your registered mobile number. If the number is no longer in use, support will need to verify your identity through the account details on file before making a change.
No — we are an independent affiliate site with no access to accounts or balances. Only the operator's support team can adjust anything on your account, and the Telegram group is the fastest way to reach them.
Message the support group and ask for permanent closure or self-exclusion. Withdraw any remaining balance first, as closure may restrict access. The request is actioned without requiring an explanation.
Still stuck?
Live agents are online right now
The Telegram support group is monitored twenty-four hours a day in English and Urdu. Send a screenshot and the details, and you will usually have an answer before you finish making tea.
18+ only. dk999-app.com.pk is an independent affiliate website and is not the operator. Gambling involves financial risk and may be addictive — play responsibly.